Thrive Membership Terms and Conditions

The summary points below highlight the most important aspects of your membership. They do not replace reading the full terms and conditions but are designed to give you a brief clear picture before you enroll.

• Two Paths to Membership: NHC offers two enrollment paths — the Personalized Path for members who want one-on-one guidance with an NHC practitioner, and the Self-Guided Path for self-motivated members who prefer to move through the program independently. You can switch between paths at any time.
• Active Partnership Approach: You become an active partner in your own health journey — you're in charge of your progress and outcomes.
• Educational, Not Medical: NHC practitioners do not diagnose or provide medical treatment. We provide educational guidance to support your body's natural healing processes.
• Your Health, Your Decisions: NHC makes recommendations — you decide what to implement, when, and how. This is the foundation of medical independence.
• Results Depend on You: The program works if you work it. Members who utilize all the resources available in their membership achieve the best results.
• Membership Includes: Exclusive online resources, private community support (BAND App), complimentary client support calls, weekly group support calls, and lab fees reduced for MVX+ testing and access to lab work at wholesale prices. Members who schedule one-on-one appointments also receive access to the Charm Patient Portal.
• What's NOT Included: Appointments, supplements, remedies, health strategy items, and additional lab fees are separate from membership.
• Appointment Packages: Appointment packages are available for purchase. Call the front desk to purchase.
• Chiropractic Requirements: Chiropractic services are only available in person.
• Virtual & In-Person Options: Health Strategy and Neuro Reset appointments are available virtually or in-person. Use virtual options when applicable.
• No Membership Pausing: We don't pause memberships because your health needs don't pause.
• Monthly & Annual Billing: Your membership is $160/month for 10 months. After your 10th payment, you will receive an email inviting you to transition to annual billing at $285/year. All membership benefits remain the same — this is a billing change only. If you do not transition after reminders, your membership will be cancelled, as monthly billing ends after 10 payments. Billing date cannot be modified.
• Payment Requirements: Keep a valid credit card on file for your membership subscription and Charm Patient Portal account (if scheduling one-on-one appointments).
• Failed Payment Protocol: If payment fails, our system attempts to process payment a total of 4 times. After each failed attempt you will receive a notification with a link to update the card tied to your membership. If all attempts fail, membership cancellation will be initiated automatically.
• Financial Hardship: Contact us at least 7 days before your next payment if facing financial difficulties — we may be able to work with you.
• Cancellation: There is no fee to cancel. Cancel anytime by texting 443-332-3922 or emailing Admin@go.naturalhealingctr.org. Processing takes 5–10 business days. Access to membership is removed immediately upon confirmation.
• Appointment Recording: All one-on-one appointments may be transcribed and/or recorded to be used to update your health strategy plan or for in-house training. A signed consent form is required upon enrollment.
• Community Standards: Respectful behavior is required in all interactions. Disruptive behavior may result in membership termination without refund.
• Content Confidentiality: All membership content is proprietary and confidential. No sharing on social media or with non-members (except close family for personal use). Health practitioners may not use NHC materials in their professional practice.
• Login Security: You are responsible for the security of your login information.
• Insurance: Services are not covered by insurance. Chiropractic may be partially reimbursable — request a superbill within 90 days of your visit.
• Communication Preferences: You can manage email and text preferences at any time. Unsubscribe from texts by replying STOP or resubscribe by replying START. Manage email channels via the unsubscribe link in any NHC email.
• Questions & Support: Use Charm Patient Portal messaging for health strategy and administrative questions. If you don't have a Charm account, reach us via weekly client connect calls, or BAND App chat.

What is Foundational Medicine?

Foundational Medicine involves the recommendation of lifestyle, dietary, and supplement changes and additions based on history and foundational medicine test findings. Foundational medicine uses the most recent research to assess the body as a whole, emphasizing the relationship between your body and your internal and external environment.

The Client-Practitioner Relationship

The relationship between the member and foundational medicine provider includes mentorship and guidance towards achieving a healthy balance within the body. No diagnoses are being made and no treatment for a pre-existing diagnosis will be rendered. Foundational medicine addresses the underlying pathophysiology that may be contributing to the root cause of your health challenges.

A Comprehensive Approach

Most imbalances in functionality can be addressed; some can be completely restored to optimum function, and others can be substantially improved.

Prevention is paramount. Virtually every complex, chronic disease is preceded by long-term disturbances in functionality. Changing how the systems function can have a major impact on the member's health.

The foundational medicine practitioner examines a wide array of available interventions and customizes a care plan including those with the most impact on underlying functionality. Your personalized holistic care plan may include combinations of botanical medicines, nutritional supplements, therapeutic diets, or detoxification programs. They may also include counseling on lifestyle, exercise, or stress-management techniques.

Active Partnership

As a member, you become an active partner with your foundational medicine practitioner. This allows you to really be in charge of improving your own health and changing the outcome of the quality of your life.

Success and Responsibility

The success of each member varies and depends on their ability and willingness to follow their Personalized or Self-Guided Health Strategy Plan. Should you decide to deviate from our recommendations and guidance, we cannot be responsible for the outcome.

NHC does not diagnose or provide medical treatment in our health strategy services. We do help you support your body to heal itself as it was designed to do. Contact your health care provider if you have any concerns about recommendations or substitutes related to your health strategy plan or anything in our membership.

Two Paths to Membership

NHC offers two enrollment paths. Both paths include full access to all membership benefits, and appointments are always available to book separately regardless of which path you choose.

• Personalized Path — For members who benefit from one-on-one guidance with an NHC practitioner. Ideal for those who want direct support, customized to your body's needs, as they move through the program.
• Self-Guided Path — For self-motivated members who prefer to move through the program independently using NHC's standard Self-Guided Health Strategy Plans.
• Flexible by Design — Your path is not fixed. You can start Self-Guided and add appointments when you want more support, or start on the Personalized Path and transition to Self-Guided when you feel confident moving independently.

Core Membership Benefits

As long as your membership subscription is active, purchasing this membership includes:

1. Exclusive Online Content — Access to our proprietary Roadmap to Health educational materials
2. Self-Guided Health Strategy Plans — Lists what to take and do as you move through phases
3. Private BAND App Group Chat — Community support and interaction with other members
4. Access to Weekly Client Connect Zoom Meetings (45–60 min) — Group support and education
5. Complimentary Client Support Calls (Zoom) — One-on-one support with our membership coordinator for technical, emotional, or general questions
6. Lab Fees Discounted — For MVX+ test, save $43. For other general lab work, $35 filing fee and lab work at wholesale prices.

What's NOT Included in Membership

• Appointments with NHC Practitioner
• Supplements, remedies, or other products and services at NHC

Service Limitations

No Membership Pausing: NHC does not pause membership subscriptions. Your health needs do not pause.

Your Role in Your Health Journey

NHC provides educational guidance, tools, and support — but you are ultimately in charge of every decision you make for your health. We make recommendations; you decide what to implement, when, and how. This is the foundation of medical independence: becoming your own primary health care provider, equipped to handle everyday health challenges with confidence, and knowing when to seek outside support.

Family Sharing Policy

Our self-guided health strategy plans are designed to empower you — and we understand that you may want to share what you're learning with people you love. You are welcome to share knowledge and resources with close family members for personal use. However, NHC is not responsible for any outcomes resulting from use of our materials by individuals who are not enrolled members. We cannot provide guidance, support, or accountability for non-members.

Important — For Health Practitioners: If you are a licensed or unlicensed health practitioner, you may not use NHC's materials, methodologies, protocols, or health strategy plans in your professional practice or with your own clients. NHC's content is copyrighted and membership is licensed for personal use only.

Limited License & Use of Services

We grant to you a limited personal, non-exclusive, and non-transferable right and license to access the Sites and use the Services thereon. Unless otherwise specified in writing, they are for your personal and non-commercial use.

General Requirements

When purchasing the program, the member is responsible for providing us with valid and complete member information, including but not limited to: full legal name, birthdate, and contact information.

For a full transparent breakdown of costs by path and program stage, see our Membership Financial Overview.

Membership Fee

Monthly subscription is $160/month for a total of 10 months.

Membership Fee for Additional Family Members

• $160/mo — 18 years and older
• $160/mo — Minor (17 and under) — parent without active membership
• Waived — Minor (17 and under) — parent with active membership; membership fee waived if minor turns 18 before completing program
• If a young adult is a student up to 26 years old, dependent on parents, and enrolled in college, trade school, or a comparable post-secondary program, they may be covered under their parent's active membership. Proof of student status is required. Updates must be made within one month of school enrollment changes. If seeing practitioners, each young adult must have their own Discovery Call, Consultation, and Charm account.

Annual Membership Transition

All members — whether on monthly or annual billing — are Thrive Members. After completing 10 monthly payments, you will receive an email inviting you to transition to annual billing at $285/year. Your membership benefits remain exactly the same — this is a billing change only, not a program milestone. If you do not transition after receiving reminder notifications, your membership will be automatically cancelled, as monthly billing ends after 10 payments.

Annual Membership Includes

Thrive Annual membership includes all the same benefits you have been enjoying as a monthly member.

For a full transparent breakdown of costs by path and program stage, see our Membership Financial Overview. Appointment pricing as of 7.1.26, subject to change.

If you would like to be seen by an NHC Practitioner, a Discovery Call and Consultation (60 min) are required.

• Comprehensive Consultation (60 min) — $450, includes Health Strategy and Chiropractic Exam
• Virtual Consultation (60 min, Health Strategy only) — $450
• Onboarding Appointment (40 min) — $125 — Required after consultation if you choose to book one-on-one appointments with NHC practitioner

• Follow-Up Appointments (20 min) — $125 — Standard regular appointments after onboarding
• Extended Appointments (40 min) — $250 — Extra time with practitioner, required for clients coming in from out of state irregularly
• Update/Re-exam Appointments (40 min) — $250 — Scheduled when not seen in 6+ months, significant changes in health, or lapse of care
• Chiropractic Exam (40 min) — $250 — For the first time being seen for Chiropractic

Services pertaining to Follow-Up, Extended, and Update appointments: Health Strategy, Chiropractic, & Neuro Reset. Appointment packages are available for purchase at any time.

Appointment Requirements for Annual Members

• Best practice to maintain results: Book a Health Strategy Follow-Up every 3 months or as recommended by your NHC practitioner
• Required after 6 months of not being seen: You must book a Health Strategy Update (40 min)
• Required after 3+ years of not being seen: You must schedule a new Discovery Call and a Comprehensive Consultation ($450)

Billing Transition

Upon completion of 10 monthly payments: (1) You will receive an email notification with instructions on how to transition to annual billing. (2) Once you complete the instructions, your membership will be converted to annual billing cycle. (3) All membership benefits remain the same.

Payment Method Requirements

When membership is activated, you must provide a payment method that our system accepts. An active card on file must be connected to the membership subscription (not connected through your Charm Patient Portal).

Important: You are responsible for updating payment information for BOTH: (1) Membership Subscription — for monthly/yearly membership fees, and (2) Charm Patient Portal (if applicable) — for appointments and product purchases.

Card Update Procedures

To update your card linked to your membership subscription:

1. Send us a message via email (Admin@go.NaturalHealingCtr.org) or text support line (443-332-3922) that you would like to update your card on file
2. We will respond back with a link to update card on file
3. Click the link and update your card on file

How to Add or Update Your Credit Card in CHARM:

1. Log in to your CHARM patient portal
2. Look for the credit card icon at the top of the page and click it
3. Click the plus (+) sign to add a new card
4. Fill in all required fields in the pop-up menu
5. Mark as primary card if this will be your default payment method
6. Click "Add" to save the card

Membership Subscription Billing Details

• Monthly Fee: Automatically processed on your enrollment date each month for 10 months
• Annual Fee: Automatically processed yearly from date of transitioning out of monthly billing
• Billing date cannot be modified.

Billing Notices

• There are no notifications on upcoming billing.
• You will be notified when payment was successful.
• If payment fails, you will receive a notice via email with a link to update card on file.

Failed Payment Protocol

• Initial payment attempt fails — Email and text sent out
• 24 hours later — 2nd attempt — Email and text sent out if failed
• 3 days later — 3rd attempt — Email and text sent out if failed
• 7 days later — 4th and final attempt — Email and text sent out if failed

After 4 failed attempts to collect payment, the system will initiate the membership cancellation process. NHC is not responsible for any additional fees you may incur from failed payments. There may be additional charges to cover labor cost for renewing your membership.

Financial Hardship Assistance

We understand that life is unpredictable. In the event you are facing financial hardship, please notify us ahead of time so that we can work with you to keep your membership active. Schedule a Complimentary Client Support Call from our website at least 7 business days prior to the next scheduled payment. www.naturalhealingctr.org/schedule.html

Insurance Coverage

In order to avoid third parties dictating the care members need and to protect your privacy, we will not be participating in any health care plans or billing insurance.

Medicare

We have no relationship with Medicare and therefore cannot see you for covered services. You must fill out the Medicare disclosure form if you are over 65 and scheduling Chiropractic care. If you are found to have submitted a claim from NHC to Medicare, your membership and practitioner appointments will be cancelled immediately.

FSA/HSA

Our membership subscription fee, appointments, or products may be covered under your FSA or HSA account. NHC is willing to try these payment methods. Coverage may be limited based on how your specific program defines the parameters of coverage.

Chiropractic Services – Superbill Option

For chiropractic services only, you may be able to seek reimbursement from your insurance company. We can provide a Superbill with all the chiropractic codes needed. You must request it within 90 days of the visit. We cannot accommodate past visit requests.

NHC cannot provide a Superbill for an extended chiropractic appointment. If you require a Superbill, please schedule two regular length chiropractic appointments back-to-back.

Motor Vehicle Collisions and Workers' Compensation

We cannot provide care for anyone with injuries sustained in a motor vehicle collision or work injuries because they require paperwork and forms we cannot provide.

All Other Services

Since Health Strategy and Neuro Reset services are not medical treatment, no diagnosis is given. Therefore, there are no diagnosis codes or treatment codes to provide, so we cannot provide a Superbill for any Health Strategy services. They are never covered by insurance.

How to Cancel Your Membership

Cancellation must be initiated through one of the following options. Any other form of communication for cancellation will not be accepted.

• Text our support line: 443-332-3922
• Email: Admin@go.NaturalHealingCtr.org
• Do not call the front desk to cancel membership — only the membership coordinator is able to cancel your membership.

Cancellation Processing

• Timeline: Cancellations are processed within 5–10 business days or more depending on account
• Status Confirmation: You will receive confirmation based on how it was requested. Cancellation is effective upon confirmation notification.
• Final Billing: You may still be obligated to pay for other charges incurred.
• Access Removal: All membership benefits will be removed immediately upon cancellation.

Post-Cancellation Service Restrictions

If you cancel your membership, you cannot be seen at NHC for Health Strategy Services, and you will not be able to contact an NHC practitioner for any Health Strategy related questions.

Restart Policy After Cancellation

• Your progress will not be saved in the membership hosting software.
• Re-enroll within 2 months — no consultation, re-exam, or discovery call is required.
• A client support appointment will be required.
• A new MVX+ Test will be required upon returning (certain exceptions may apply).

Refund Policy

No refunds on membership subscriptions or anything else purchased to begin the program. No refunds on unused appointments or appointment packages. Cancellations are not retroactive. You cannot request a refund for the unexpired portion of that membership period.

Virtual Appointment Availability

Your membership includes the option to conduct follow-up appointments virtually via video conference. Virtual appointments are available for: Health Strategy appointments, Neuro Reset appointments, and Client Support Calls.

Complimentary Client Support Calls

Client Support Calls are complimentary virtual services available to all members for: technical issues, billing, scheduling, account creation/access, ordering health strategy items online, general program guidance, or clarification of protocols.

• No health strategy discussions — questions about new or old symptoms must be addressed through scheduled appointments or Charm Patient Portal messaging

Technology Requirements

• Reliable internet connection with sufficient bandwidth for video streaming
• Device with camera and microphone (computer, tablet, or smartphone)
• Updated browser or app compatible with our video platform
• Quiet, private space for confidential health discussions
• Good lighting so practitioners can observe you clearly

Zoom Weekly Client Connect Call Protocol

• Muting Requirements: Mute your microphone when a host is presenting or when it is not open to questions
• Host Controls: Your microphone may be muted by the host to preserve the overall experience
• Recording Policy: Calls are recorded and may be used to update membership resources and marketing content
• Camera Options: You reserve the right to turn your camera off if you do not want your face recorded
• Respectful Conduct: Your comments, questions, and activity will not be disrespectful. A warning may be issued; non-compliance may result in membership termination

• Front Desk: 410-266-5300 — During business hours. Leave a detailed message if we cannot answer. Messages during non-business hours may not be replied to until the next scheduled business day.
• Text Support: 443-332-3922 — For time-sensitive items such as appointments, membership support, or walk-in supplement refills. Do NOT ask healthcare plan questions. This is a shared number available to NHC staff only — it is not a call-back number.
• Charm Patient Portal Messaging (Available for appointments scheduled with NHC practitioner) — Health strategy questions go to Dr. Mary or applicable NHC practitioner. Administrative questions (appointments, reordering products, billing) go to the front desk.
• Client Support Call (Zoom): For technical issues, emotional support, or membership-related items.
• BAND App Chat: Private members-only community. Use to share wins/struggles, ask group questions, and support one another. Direct messaging has been disabled to ensure best customer service.

Managing Your Communication Preferences

You can update your communication preferences at any time:

• Email: Every NHC email includes an update communications preferences link at the bottom. From there you can manage individual channels — including clinic communications, Weekly Client Connect reminders, and weekly focus emails — or opt out of all email communications.
• Text Support line: To unsubscribe from text communications, reply "STOP" to any text from our support line. To resubscribe, text "START".
• Charm text reminders: If you have a Charm Patient Portal account, you can opt out of those notifications by replying "STOP". To resubscribe, text "START".

Please note that opting out of communication may affect your ability to receive important membership updates, appointment reminders, and program support.

Email Policy

Please do not reply to newsletter or clinic communications unless the question pertains specifically to the content within the email. When in doubt, use the communication options mentioned above.

Prohibited Social Media Activities

Sharing any membership content on social media or any other platform is prohibited. If NHC finds such activity, we reserve the right to terminate your membership and services immediately.

You are not authorized to share any photos of Dr. Mary or her staff on any social media platform, or any photos or posts created in the private BAND App Chat. Any recommendations, health tips, or other information shared by NHC via email, BAND App chat, online recordings, one-pagers, or any other form of communication cannot be posted on social media, as this is copyrighted information.

Language Restrictions

Refrain from using verbiage in any communication that implies NHC practitioners, or its protocols treat or diagnose.

Permitted Sharing

You may share the knowledge and resources you are learning with your closest family members and friends. NHC is not responsible for people who are not members and the outcome of using the membership information.

The BAND App is a communication platform we use in place of social media to promote community and additional support along your health journey.

Community Standards

• All comments and posts must be appropriate
• No swearing, rude comments, or judgmental verbiage
• Unacceptable posts will be deleted, and a warning may be issued
• Bullying, disrespectful, or disruptive behavior is not tolerated in the BAND App or Zoom meetings

Privacy Protection

For the privacy of all members, any pictures or videos shared personally by NHC staff or members in any BAND app chats may not be shared outside the group.

You may change your display name in Zoom after entering the meeting for privacy purposes.

Conduct Enforcement

Your comments, questions, and activity will not be disrespectful. You may receive a warning and if you do not comply, it may mean termination of membership and services.

THIS SITE OFFERS HEALTH AND NUTRITIONAL INFORMATION AND IS DESIGNED FOR EDUCATIONAL PURPOSES ONLY. YOU SHOULD NOT RELY ON THIS INFORMATION AS A SUBSTITUTE FOR, NOR DOES IT REPLACE, PROFESSIONAL MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT.

IF YOU HAVE ANY CONCERNS OR QUESTIONS ABOUT YOUR HEALTH, YOU SHOULD ALWAYS CONSULT WITH A MEDICAL PHYSICIAN OR OTHER HEALTHCARE PROFESSIONAL. DO NOT DISREGARD, AVOID, OR DELAY OBTAINING MEDICAL OR HEALTH RELATED ADVICE FROM YOUR HEALTHCARE PROFESSIONAL BECAUSE OF SOMETHING YOU MAY HAVE LEARNED FROM OUR MEMBERSHIP.

No Medical Treatment or Diagnosis

Natural Healing Center and its practitioners do not diagnose, treat, cure, or prevent any disease or medical condition. We provide educational guidance to support your body's natural healing processes.

Individual Results May Vary

Results from our health guidance programs vary from person to person. Testimonials and success stories represent individual experiences and are not guarantees of results you may achieve.

Supplement and Remedy Disclaimer

NHC may provide guidance on nutritional supplements, botanical medicines, homeopathic remedies, and other health strategy items. You acknowledge that: supplements are not FDA-evaluated or intended to diagnose, treat, cure, or prevent any disease; individual responses vary; some supplements may interact with medications; and you are solely responsible for consulting your physician before beginning any new supplement, particularly if you are pregnant, nursing, have a medical condition, or are taking prescription medications. NHC is not liable for any adverse reactions resulting from your use of recommended supplements or remedies.

Limitation of Liability

To the fullest extent permitted by law, NHC and its practitioners shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of our services or implementation of our recommendations.

Billing Disputes

1. Contact front desk via email (admin@go.naturalhealingctr.org) within 30 days of disputed charge
2. Provide specific details about the disputed amount and reason
3. We will investigate and respond within 30 business days
4. If unresolved, dispute may proceed to mediation through Maryland Attorney General Consumer Protection Division

Service Complaints

1. Submit complaint via email (admin@go.naturalhealingctr.org)
2. Include specific details and desired resolution
3. We will respond within 5 business days
4. Escalation is available through office management if initial response is unsatisfactory

Ownership of NHC Materials

All content, methodologies, protocols, and materials provided through your membership are the exclusive intellectual property of Natural Healing Center, LLC, including: Roadmap to Health System, Health Assessment Methodologies, Educational Content, Consultation Methods, Community Content, and Software and Systems. This is copyrighted information.

Prohibited Activities

You may NOT: copy or reproduce any proprietary content; share login credentials with non-household members; use our methodologies to teach, train, or coach others; use any NHC content for business purposes; post, upload, or share any NHC content on social media or public forums; or modify, adapt, or create derivative works based on our materials.

Violation Consequences

Unauthorized use or disclosure of proprietary content will result in: (1) immediate membership termination without refund, (2) legal action for intellectual property infringement, (3) monetary damages including actual damages and legal fees, and (4) injunctive relief to prevent further unauthorized use.

General Prohibited Activities

In connection with your use of the membership, Sites, and/or Services, you agree that you will not: copy, reverse engineer, or redistribute any information or software obtained through the Sites; transmit any harmful, threatening, abusive, harassing, defamatory, vulgar, or obscene content; post material containing viruses or corrupted data; or use communications features in a manner that adversely affects the availability of resources to other users.

Community Communication Standards

When using our private group chat or any communication feature, you will not post: unsolicited advertising or spam, requests for financial assistance, or any other form of solicitation.

Staff Respect Policy

Be disrespectful or harass our staff in any form of communication. We reserve the right to discontinue care if any NHC staff member feels threatened or abused.

Conduct Enforcement

If you are disrespectful, abusive, or disruptive in a way that interferes with other members' experience or staff members' well-being, we reserve the right to cancel your membership and all services without any refund.

The Maryland Online Data Privacy Act (MODPA) is in effect as of October 1, 2025, with full enforcement active as of April 1, 2026. Maryland residents have enhanced privacy rights under this law.

What Personal Data We Collect

• Appointment Information: Physical and mental health assessments, symptoms, health goals, muscle testing results, consultation notes
• Contact Information: Name, address, phone number, email address
• Billing Information: Payment method details, billing address, transaction history
• Technical Data: IP address, device information, website usage patterns (only as necessary for service delivery)

Your Maryland Privacy Rights

As a Maryland resident, you have the right to: confirm processing, access your data, correct inaccurate data, request deletion, receive data portability, and opt-out of sale or targeted advertising.

To exercise your rights: message the front desk via email (Admin@go.NaturalHealingCtr.org) with "Privacy Request" in the subject line. We will respond within 45 days.

What We Do NOT Do

• Sell personal data to data brokers or advertisers
• Use your data for targeted advertising
• Share data with insurance companies
• Use geofencing around health facilities to track you

Third-Party Platforms

• Big Boost Marketing (membership platform)
• Charm EHR (patient portal)
• Stripe (payment processing)
• Zoom (group calls)
• BAND App (community chat)

Maryland Attorney General Consumer Protection Division: www.marylandattorneygeneral.gov | 410-528-8662

Circumstances Beyond Our Control

NHC shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including: natural disasters, public health emergencies, internet or power outages, technology platform failures, government orders, staff illness or quarantine requirements, or equipment failures.

Billing During Disruptions

• Membership fees continue during short-term disruptions (under 30 days)
• Extended disruptions (over 30 days): Membership terms may be extended or billing paused at NHC's discretion
• No refunds for brief service interruptions due to force majeure events

Agreement Modifications

WE MAY MODIFY THIS AGREEMENT AT ANY TIME, AND SUCH MODIFICATIONS SHALL BE EFFECTIVE IMMEDIATELY. YOUR USE OF ANY OF THE SITES AND/OR SERVICES FOLLOWING SUCH NOTICE SHALL BE DEEMED YOUR ACCEPTANCE OF SUCH CHANGES.

Governing Law

This agreement shall be governed by and construed in accordance with the laws of the State of Maryland. Any disputes arising under this agreement shall be subject to the jurisdiction of the courts located in Anne Arundel County, Maryland.

Severability

If any provision of this agreement is found invalid or unenforceable, it shall be modified to the minimum extent necessary to make it enforceable. The remaining provisions shall continue in full force and effect.

Entire Agreement

This agreement constitutes the entire agreement between you and NHC with respect to your membership and use of our services. It supersedes all prior and contemporaneous agreements, whether written or oral.

By completing my membership enrollment, I acknowledge and agree to the following automatic renewal terms:

• ✓ RECURRING CHARGES: I understand my Thrive Membership will automatically renew monthly at $160 for 10 months. After 10 months, I will be notified via email to transition to annual billing at $285/year. Failure to renew my subscription will result in membership cancellation.
• ✓ RENEWAL DATE: I understand charges will be processed on the same date each month as my initial enrollment date. This date cannot be modified.
• ✓ HOW TO CANCEL: I understand I can cancel by emailing Admin@go.NaturalHealingCtr.org or texting 443-332-3922.
• ✓ CANCELLATION PROCESSING: I understand cancellations are processed within 5–10 business days and I will receive confirmation via text or email.
• ✓ FAILED PAYMENTS: I understand that if payment fails, the system will attempt to collect payment up to 4 times. After the 4th failed attempt, the system will initiate membership cancellation.
• ✓ ACTIVE MEMBERSHIP REQUIREMENT: I understand that an active current membership is required to be seen at NHC for Health Strategy, Chiropractic, or Neuro Reset appointments.