Natural Healing Center LLC, Online membership terms and conditions
INTRODUCTION:
Thank you for choosing Natural Healing Center, LLC to help guide you towards optimal health and medical independence. We look forward to serving you and seeing you reach your health goals. Natural Healing Center LLC strives to be genuinely loving, honest, fair, and straightforward. We expect you will be the same.
These terms help define the relationship between you and Natural Healing Center, LLC.
From this point on, Natural Healing Center LLC will be referred to as NHC.
For the straight to the point summary of our terms and conditions, read the points below.
The summary points below do not replace reading the entire membership terms and conditions.
For the detailed terms and conditions, please read below.
PLEASE READ THIS AGREEMENT CAREFULLY BEFORE ACCESSING OR USING ANY OF THE SITES AND/OR SERVICES. BY ACCESSING OR USING THE SITES AND/OR SERVICES, YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS SET FORTH BELOW. IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS AND CONDITIONS, YOU MAY NOT ACCESS OR USE THE SITES OR SERVICES AND SHOULD IMMEDIATELY CEASE SUCH USE. WE MAY MODIFY THIS AGREEMENT AT ANY TIME, AND SUCH MODIFICATIONS SHALL BE EFFECTIVE IMMEDIATELY. WE MAY NOTIFY YOU OF UPDATES WHICH MAY BE ACCOMPLISHED BY POSTING THE MODIFIED AGREEMENT ON THE SITE, VIA EMAIL, OR OTHER METHODS OF COMMUNICATION. YOUR USE OF ANY OF THE SITES AND/OR SERVICES FOLLOWING SUCH NOTICE SHALL BE DEEMED YOUR ACCEPTANCE OF SUCH CHANGES. YOU AGREE TO REVIEW THE AGREEMENT PERIODICALLY TO BE AWARE OF SUCH MODIFICATIONS AND YOUR CONTINUED ACCESS OR USE OF THE SITE AND/OR THE SERVICES SHALL BE DEEMED YOUR CONCLUSIVE ACCEPTANCE OF THE MODIFIED AGREEMENT.
Overall:
By purchasing any of the NHC online services, you agree, on behalf of yourself, all members of your household, and others who use any service under your account, to the following conditions.
The success of each client varies and depends on their ability and willingness to follow their personalized holistic health strategy plan. Should you decide to deviate from our recommendations and guidance we cannot be responsible for the outcome.
NHC does not diagnose or treat anything in our health strategy services. We do, however, help the body to heal itself as it was designed to do. The recommendations and substitutes are based on the expertise of the practitioners. Contact your health care provider if you have any concerns about recommendations or substitutes related to your health strategy plan or anything in our membership.
Foundational Medicine - Informed Consent Care Program
Foundational Medicine involves the recommendation of lifestyle, dietary, and supplement changes and additions based on history and foundational medicine test findings. Foundational medicine uses the most recent research to assess the body as a whole emphasizing the relationship between your body and your internal and external environment.
The relationship between the client and foundational medicine provider includes mentorship and guidance towards achieving a healthy balance within the body. I understand that no diagnoses are being made and no treatment for a pre-existing diagnosis will be rendered. Foundational medicine addresses the underlying pathophysiology that may be contributing to the root cause of my health challenges.
A Comprehensive Approach to Treatment
Most imbalances in functionality can be addressed; some can be completely restored to optimum function, and others can be substantially improved.
Prevention is paramount.
Virtually every complex, chronic disease is preceded by long-term disturbances in functionality.
Changing how the systems function can have a major impact on the client’s health.
The foundational medicine practitioner examines a wide array of available interventions and customizes a treatment plan including those with the most impact on underlying functionality.
Foundational medicine expands the clinician’s tool kit.
Your personalized holistic care plan may include combinations of drugs, botanical medicines, nutritional supplements, therapeutic diets, or detoxification programs. They may also include counseling on lifestyle, exercise, or stress-management techniques.
As a client, you become an active partner with your foundational medicine practitioner. This allows you to really be in charge of improving your own health and changing the outcome of the quality of your life. Please note that clients will complete our Road Map to Health at different times. Clients with more serious or prolonged health issues will take longer to address it. There are other factors to consider also, such as new health issues or ability/willingness to make the needed lifestyle changes.
Limited License & Use of Services:
We grant to you a limited personal, non-exclusive, and non-transferable right and license to access the Sites and use the Services thereon. Unless otherwise specified in writing, the Services are for your personal and non-commercial use.
Should you decide to share your membership login information with other family members, NHC is not responsible for people who are not officially clients of Dr. Mary.
Our Services shall contain, without limitation, online and offline services and products, including articles, blogs, newsletters, tools, email services, forums, communities, social networking platforms, and various other message communication applications.
General:
When purchasing the program, the client is responsible for providing us with valid and complete client information. Such information including, but not limited to, full legal name, birthdate, and contact information.
There is no refund on course content purchases. For our refund policy, please refer to our policy questionnaire in your Charm Patient Portal that you signed prior to your consultation.
Payment -
Card on file:
When membership is activated, the client is responsible for providing a payment method that we accept. An active card on file must be connected to the membership subscription.
Client is responsible for updating their payment information.
Updating payment information needs to be done through your online course account, NOT your Charm Patient Portal.
Membership Subscription Fee:
Membership subscription fee does not include supplements, remedies, products, additional appointments, or any other services aside from what is mentioned in the membership package.
We reserve the right to stop accepting your payment method or your payments for any reason and revoke program access.
Any subscription/program will be automatically renewed, and your credit card will be automatically charged on a quarterly, monthly, or weekly basis, depending upon the billing terms associated to the online product, for as long as you remain an active client. We will attempt to give notification before renewal, however sometimes there are system glitches. You agree that NHC will not be obligated to send you any renewal or advance billing notices or confirmations that your credit card has been charged. We reserve the right to charge any card that we have on file in both Charm Health and BBM.
Your right to use the Service or a specific product is conditional upon our receipt of payment. If payment cannot be charged to your credit card or if a charge is refunded for any reason, including chargeback, we reserve the right to immediately and without notice, either suspend or terminate your access and account, thereby terminating this Agreement and policies signed in your Charm Patient Portal. You are required to pay any amounts still owed to us at the time your account is suspended or terminated.
Failed Payment:
We use Big Boost Marketing and Stripe to process automatic subscription fees.
Upon failed payment, the system will attempt to collect payment the following day.
If the second payment fails, the system will attempt to do a final charge the following day.
Making a total of three payment attempts over the course of three consecutive days without any notification to you.
As of 7/9/2024 until further notice - We are currently using Kartra to collect payment until integration with Big Boost Marketing is complete. If payment fails, Kartra will notify you via email and then wait 3 days before attempting payment. Kartra will repeat that sequence 3 more times. If the fourth attempt to collect payment fails, membership access will be revoked.
NHC is not responsible for any additional fees that the subscriber may acquire from failed payments.
Failure to pay on time may result in disruption to your membership.
We understand that life is unpredictable. In the event you are facing a financial hardship, please notify us ahead of time so that we can work with you to keep your membership active. Please contact the front desk through the messaging function in your Charm Patient Portal at least 7 business days prior to the next scheduled payment.
Membership:
General
As part of the registration process, you will receive login information. You are entirely responsible for maintaining the security and confidentiality of your account and password. FURTHERMORE, YOU ARE ENTIRELY RESPONSIBLE FOR ANY AND ALL ACTIVITIES AND CONDUCT, WHETHER BY YOU OR ANYONE ELSE, THAT ARE CONDUCTED THROUGH YOUR ACCOUNT. You agree to notify us immediately of any unauthorized use of your account or any other breach of security. We will not be liable for any loss that you may incur as a result of someone else using your password or account, either with or without your knowledge. However, you may be held liable for any losses incurred by us or another party due to someone else using your account or password. This also includes additional accounts created pertaining to the membership such as but not limited to, FullScript, CellCore, OHM, BAND App Chat, etc.
To ensure you get the most out of our membership, we will provide an orientation check list to ensure you have everything set up, such as access to weekly Zoom meetings, private BAND App Chat, online content access, and more.
You are responsible for completing your orientation. You can schedule a client support call at any time during the course of your membership for assistance through the Schedule tab of our website.
When you graduate from our Road Map to Health, you are required to pay a yearly subscription fee to continue to be seen by NHC practitioners for Health Strategy Services.
The Thrive Graduate membership includes:
Does not include appointments, supplements, homeopathics, or other items/services.
As a Thrive Graduate member, it is best that you book a Health Strategy Follow-Up every 3-4 months or as recommended by your NHC practitioner. After 6 months of not being seen, you must book a Health Strategy Update. 3 or more years of not being seen will require a new consultation.
Pausing of membership:
NHC does not pause membership subscriptions because your health needs don’t pause.
For example, if you are traveling or on extended holiday, you may use our virtual appointment option.
Unused monthly follow-up appointments do not roll over to the following month.
The membership includes other support and resources beyond appointments. Therefore, we cannot pause the membership subscription.
Canceling Program:
Cancelation must be initiated via the messaging function in your Charm Patient Portal. Any other form of communication of cancelation will not be accepted.
If you cancel the membership within the first 120 days, you must pay the full price of the On-boarding appointment ($250) which was waived upon enrollment of the membership. We reserve the right to charge the card on file within 30 days of request to cancel.
Cancellations are not retroactive. Client cannot request a refund for the unexpired portion of that membership period. You may still be obligated to pay for other charges incurred. If you have an outstanding balance due on any account, you hereby agree that we may charge these unpaid fees to your credit card on file.
If you cancel your membership at any time, access to online content will be revoked immediately.
If you cancel before you finish the program, you have 60 days from date of cancellation to restart from where you left off.
After two months, a Health Strategy Update will be required.
After 18 months, a new Health Strategy Consultation is required.
After 3 years of not being seen, you will need to schedule a new Health Strategy Consultation and restart our Road Map to Health.
You understand that if you cancel your membership subscription, you cannot be seen at NHC for Health Strategy Services. Nor will you be able to contact an NHC practitioner for any healthcare related questions.
Communication with NHC Staff
HOW AND WHEN TO CONTACT US:
We realize that with the different ways to reach out to us, it may be confusing as to which method of communication is best to use and when. Below is a list of ways you can reach out and what they are used for.
If you are experiencing an emergency,
call 911 or go to the nearest emergency room.
Calling the office: 410-266-5300
During front office business hours, we do our best to answer phone calls. In the event we cannot get to your call, please leave us a detailed message. Please note that messages left during non-business hours may not be replied to until the next scheduled business day. We may reply to your voice message via text message.
Text Support: 443-332-3922
If you call and leave a voice message, there is no need to leave a text message. The texts and voice messages go to the same system. Our text message service is a shared number with the entire staff. It is not a number you can call.
Text us for time-sensitive items such as appointments or membership support. Do not use text messaging to ask questions specific to your healthcare plan. See Charm Patient Portal Messaging below.
Charm Patient Portal Messaging:
Questions regarding your health strategy plan, supplements, remedies, chiropractic care, recommendations and anything specific to your personal care plan, send them to Dr. Mary or any other NHC practitioner applicable.
Messages regarding appointments, reordering products, billing, general questions, support with technical issues, membership-related, or health coach support, are sent to the front desk staff, not to the practitioners.
BAND App Chat:
This communication platform is to build a community within the NHC clinic. It is for current clients only. Please use this to have fun, enjoy the community, support one another, share wins, and ask questions in a group setting.
We have disabled the direct messaging feature on the BAND app to ensure the best customer service and use of our preferred communication methods mentioned above.
Email:
In the past, we used emailing as a method of communication, but that is no longer needed for existing clients. If you are an existing client at NHC, please use the Charm Patient Portal messaging.
Please do not reply to newsletter or clinic communication emails for rescheduling, refills, health care questions, etc. You may reply to these emails if the question pertains specifically to the content shared.
When in doubt, it is best to ask questions through your Charm Patient Portal.
Professional Advice Disclaimer
THIS SITE OFFERS HEALTH AND NUTRITIONAL INFORMATION, AND IS DESIGNED FOR EDUCATIONAL PURPOSES ONLY. YOU SHOULD NOT RELY ON THIS INFORMATION AS A SUBSTITUTE FOR, NOR DOES IT REPLACE, PROFESSIONAL MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT. IF YOU HAVE ANY CONCERNS OR QUESTIONS ABOUT YOUR HEALTH, YOU SHOULD ALWAYS CONSULT WITH A MEDICAL PHYSICIAN OR OTHER HEALTHCARE PROFESSIONAL. DO NOT DISREGARD, AVOID, OR DELAY OBTAINING MEDICAL OR HEALTH RELATED ADVICE FROM YOUR HEALTHCARE PROFESSIONAL BECAUSE OF SOMETHING YOU MAY HAVE LEARNED FROM OUR MEMBERSHIP. THE USE OF ANY INFORMATION PROVIDED IN THE MEMBERSHIP OR SITES RECOMMENDED IS SOLELY AT YOUR OWN RISK.
THIS MEMBERSHIP AND ITS SITES ARE CONTINUALLY UNDER DEVELOPMENT, AND WE MAKE NO WARRANTY OF ANY KIND, IMPLIED OR EXPRESSED, AS TO ITS ACCURACY, COMPLETENESS, OR APPROPRIATENESS FOR ANY PURPOSE. IN THAT REGARD, DEVELOPMENTS IN MEDICAL RESEARCH MAY IMPACT THE HEALTH AND NUTRITIONAL ADVICE THAT APPEARS IN THE MEMBERSHIP. NO ASSURANCE CAN BE GIVEN THAT THE ADVICE CONTAINED IN THIS MEMBERSHIP OR ITS SITES WILL ALWAYS INCLUDE THE MOST RECENT FINDINGS OR DEVELOPMENTS WITH RESPECT TO THE PARTICULAR MATERIAL.
Privacy:
Third party resources:
We use Stripe to process membership fee transactions.
Here is their privacy policy: https://stripe.com/us/privacy/
We use Big Boost Marketing to host our online membership and communication.
Here is their privacy policy: Privacy Policy - Big Boost Marketing
We use Charm EHR software for all services and care in the clinic.
Here is their privacy policy: Privacy Policy (charmhealth.com)
We use Zoom to host our weekly group client connect calls.
Here is their privacy policy: Privacy | Zoom
We use the BAND App to host our private group chat: Privacy Policy | BAND
For the privacy of all clients, any pictures or videos shared personally by the NHC staff or clients in any and all BAND app chats may not be shared.
Social Media usage -
BAND App Chat
The BAND App chat is a communication platform we use in place of social media to promote community and additional support along your health journey.
All comments and posts in the BAND App chat must be appropriate. No swearing, rude comments, or judgmental verbiage.
You understand that if your post or comment is not acceptable, it will be deleted, and a warning may be issued to you.
It is expected of you to not be disrespectful, bullying, distracting, or hindering the positive and supportive experience in the BAND App private group chat or Zoom meetings.
Zoom Weekly Client Connect Calls
You understand that:
General Privacy
By agreeing to our terms and conditions, you acknowledge that any questions before your purchase have been answered to your satisfaction upon making this purchase.
We will use personal information received from you for internal purposes only and will not sell it or provide it to third parties.
Our membership may use links to other websites that may be of interest to you. However, once you have used them to leave our site, we do not have any control over that other website.
Therefore, we cannot be responsible for the protection and privacy of any information you provide while visiting such sites.
These sites are not governed by this privacy statement. Always exercise caution by reviewing the privacy statement of the website in question before continuing to use it.
NHC expressly disclaims all responsibility and endorsement and makes no representation as to the validity of any opinion, advice, information, or statement made or displayed in these forums by third parties, nor are we responsible for any errors or omissions in such postings, or for hyperlinks embedded in any communications.
Under no circumstances will we, our affiliates, suppliers, or staff members be liable for any loss or damage caused by your reliance on information obtained through these forums. The opinions expressed in these forums are solely the opinions of the participants, and do not reflect our opinions or any of our subsidiaries or affiliates.
Under the Personal Health Information Protection Act, 2004 (PHIPA), and the Health Insurance Portability and Accountability Act, 1996 (HIPAA), you have the right to consent, or to withhold your consent, to the collection, use, and disclosure of your personal health information, except in specific circumstances where the law authorizes NHC to collect, use, or disclose your information without consent.
NHC collects your personal health information directly from you, from a person acting on your behalf, and from others such as healthcare providers. NHC will not collect more personal health information than is reasonably necessary to meet its purposes.
NHC uses personal health information to:
Billing/Insurance
In order to avoid third parties dictating the care clients need and to protect your privacy as a client, we will not be participating in any health care plans or billing insurance.
FOR CHIROPRACTIC SERVICES ONLY, we may be able to help you seek reimbursement from your insurance by providing you with a specialized receipt called a Superbill that has all the chiropractic codes needed for your insurance company. We cannot help provide any other paperwork that they may request.
If you need a Superbill, YOU MUST REQUEST IT WITHIN 90 DAYS of the visit. We cannot accommodate past visit requests.
We cannot provide a Superbill for an extended chiropractic appointment. If you require a Superbill for the appointment, please schedule two regular length chiropractic appointments. We can provide a superbill for the first, but not the second appointment.
ALL OTHER SERVICES
We cannot give codes for any other services, as we are not rendering treatment or diagnosing you, so these services are never covered by insurance.
Motor Vehicle Collisions (Car Accidents) and Worker's Compensation Injuries:
We cannot treat anyone for injuries sustained in a motor vehicle collision or work injuries because they require paperwork and forms that we are not able to provide. Insurance companies will not accept a simple Superbill, which is the only paperwork we have to offer. These cases often end up in litigation and will need paperwork years later, and the client does not get back what they were hoping. We encourage you to work with a chiropractor and massage therapist that deals with motor vehicle collisions or worker's compensation cases all the time, that can help you get reimbursed properly. They can give your insurance the paperwork required for you to get the treatment you deserve and the representation that you need for a reasonable settlement.
All other services are not covered by insurance:
Since Health Strategy services are not medical treatment, no diagnosis is given. Therefore, there are no diagnosis codes or treatment codes to provide, so we cannot provide a Superbill for any Health Strategy services. They are never covered by insurance.
Medicare:
We have no relationship with Medicare and therefore cannot see you for covered services. You must fill out the Medicare disclosure form if you are over 65 and scheduling Chiropractic care.
If you open a subscription-based account with any of our Sites, you hereby agree to pay all charges to your account, including any applicable taxes, in accordance with billing terms in effect at the time the fee or charge becomes payable.
We reserve the right to change the amount of, or basis for determining, any fees or charges for Services we provide, and to institute new fees, charges, or terms effective upon notice to subscribers. We reserve the right to terminate any account at any time for any reason, with or without notice.
Prohibited Activities
General
In connection with your use of the membership, Sites, and/or the Services, you acknowledge and agree that you will not:
Copy, reverse engineer, reverse assemble, otherwise attempt to discover the source code, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information, software, products, or services obtained through the Sites or the Services.
Access the Sites or Services by any means other than through the standard industry-accepted interfaces.
Transmit any message, information, data, text, software or image, or other content that is unlawful, harmful, threatening, abusive, harassing, tortuous, defamatory, vulgar, obscene, libelous, or otherwise objectionable which may invade another’s right of privacy or publicity.
Post or transmit any material that contains a virus or corrupted data.
Use of any Site or Service’s communications features in a manner that adversely affects the availability of its resources to other users (e.g., excessive shouting, use of all caps, or flooding continuous postings of repetitive text).
When using our private group chat or when using any communication feature within NHC, you will not post or transmit any unsolicited advertising, promotional materials, “junk mail”, “spam,” “chain letters,” “pyramid schemes”, question financial assistance for you or someone else or an organization, or any other form of solicitation, or any non-resume information such as opinions or notices, commercial or otherwise.
Violate any applicable local, state, national, or international law.
Upload or transmit any material that infringes any patent, trademark, trade secret, copyright, or other proprietary rights of any party.
Delete or revise any material posted by any other person or entity.
Manipulate or otherwise display the Sites and/or the Services by using framing or similar navigational technology.
Use the Sites and/or the Services for any purpose that is unlawful or prohibited by these terms and conditions. You may not use the Site or the Services in any manner that could damage, disable, overburden or impair our servers or networks, or interfere with any other user’s use and enjoyment of the Sites and/or the Services. Furthermore, you may not attempt to gain unauthorized access to any of the Sites, Services, accounts, computer systems or networks connected to us through hacking, password mining or any other means. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available through the Sites or the Services.
Be disrespectful or harass our staff in any form of communication. We reserve the right to discontinue care if any NHC staff member feels threatened or abused.
Monitoring
If the client sees any unacceptable use or behavior in any areas of the membership, I have the right to contact the NHC staff immediately.
NHC has no obligation whatsoever to monitor any of the content or postings in the membership areas or on other public forums on the Sites.
However, you acknowledge and agree that NHC has the absolute right to monitor the same at our sole discretion.
In addition, we reserve the right to alter, edit, refuse to post, or remove any postings or content, in whole or in part, for any reason and to disclose such materials and the circumstances surrounding their transmission to any third party in order to satisfy any applicable law, regulation, legal process or governmental request and to protect ourselves, our clients, sponsors, users and visitors.
Disclaimer Regarding Links
The links on any of the Sites and/or Services will let you leave the particular Site or Service you are accessing in order to access a linked site (the “Linked Sites”). We provide these links as a convenience, but we neither control nor endorse these Linked Sites, nor have we reviewed or approved the content which appears on the Linked Sites. We are not responsible for the legality, accuracy or inappropriate nature of any content, advertising, products or other materials on or available from any Linked Sites.
You acknowledge and agree that NHC shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of any of the links, content, goods or services available on or through the Linked Sites.
Dealings with Third Parties
Your participation, correspondence, or business dealings with any third party found on or through our Sites and Services, regarding payment and delivery of specific goods and services, and any other terms, conditions, representations, or warranties associated with such dealings, are solely between you and such third party. You agree that we shall not be responsible or liable for any loss, damage, or other matters of any sort incurred as the result of such dealings.
Jurisdictional Issues
We make no representation or warranty that the content and materials on the Sites and/or the Services are appropriate or available for use in locations outside Maryland, USA. Those who choose to access the Sites or use the Services from other locations do so on their own initiative and at their own risk, and are responsible for compliance with local laws, if and to the extent applicable. We reserve the right, at any time in our sole discretion, to limit the availability and accessibility of the Sites and/or the Services to any person, geographic area, or jurisdiction we so desire, and to limit the quantities of any such Service or products that we provide.
Thank You!
From the NHC Team