Thrive Membership Terms and Conditions

The summary points below do not replace reading the entire membership terms and conditions.

1. Active Partnership Approach: You become an active partner with your practitioner — you're in charge of improving your health and changing your life outcomes.
2. Educational, Not Medical: NHC practitioners do not diagnose or provide medical treatment. We provide educational guidance to support your body's natural healing processes.
3. Results Depend on You: Your success depends on implementing our recommendations. Members who follow our guidance get the best results.
4. Membership Includes: Exclusive online resources, private community support (BAND App), complimentary client support calls, weekly group support call and lab fees waived for MVX+ testing. Clients who schedule 1 on 1 appointments with NHC practitioners receive secure patient portal access (Charm account).
5. What's NOT Included: Appointments, supplements, remedies, health strategy items, or additional lab fees are separate from membership.
6. Appointment Packages: Appointment packages are available for purchase. Call the front desk to purchase.
7. Chiropractic Requirements: Chiropractic services are only available in person. Chiropractic consultation is mandatory and is included in our Comprehensive Consultation.
8. Virtual & In-Person Options: You can attend appointments virtually or in-person. Virtual available for Health Strategy and Neuro Reset (chiropractic requires in-person).
9. No Membership Pausing: We don't pause memberships because your health needs don't pause. Use virtual options when traveling.
10. Monthly & Annual Billing: Your membership is $160/month for 10 months. After your 10th payment, you will receive an email inviting you to transition to annual billing at $285/year. All membership benefits remain exactly the same — this is a billing change only. Failure to transition subscription will result in membership cancellation.
11. Payment Requirements: Keep a valid credit card on file for your membership subscription and Charm Patient Portal account (if scheduling 1 on 1 appointments).
12. Failed Payment Protocol: If payment fails, our system attempts to process payment a total of 4 times. After each failed attempt you will receive notification with a link to update the card tied to your membership. If all attempts fail this will automatically initiate cancellation of membership.
13. Financial Hardship: Contact us at least 7 days before your next payment if facing financial difficulties — we may be able to work with you.
14. Canceling Membership: There is no fee for cancelling membership. To cancel membership send us an email or text.
15. Cancellation Process: Cancel anytime by texting NHC Support line: 443-332-3922 or emailing: Admin@go.naturalhealingctr.org. Processing takes 5–10 business days or more depending on account status.
16. Community Standards: Respectful behavior required in all interactions. Disruptive behavior may result in membership termination without refund.
17. Content Confidentiality: All membership content is proprietary and confidential. No sharing on social media or with non-members (except close family for personal use).
18. Login Security: You are responsible for the security of your login information.
19. Insurance & Tax Info: Services not covered by insurance and not tax deductible. Chiropractic may be partially reimbursable with superbills (request within 90 days).
20. Questions & Support: Use Charm Patient Portal messaging for all questions — health strategy questions go to practitioners, administrative questions to the front desk. If you do not have a Charm Patient Portal, please ask questions in weekly client connect calls, BAND chat posts, or send us a text message.

What is Foundational Medicine?

Foundational Medicine involves the recommendation of lifestyle, dietary, and supplement changes and additions based on history and foundational medicine test findings. Foundational medicine uses the most recent research to assess the body as a whole, emphasizing the relationship between your body and your internal and external environment.

The Client-Practitioner Relationship

The relationship between the member and foundational medicine provider includes mentorship and guidance towards achieving a healthy balance within the body. I understand that no diagnoses are being made and no treatment for a pre-existing diagnosis will be rendered. Foundational medicine addresses the underlying pathophysiology that may be contributing to the root cause of my health challenges.

A Comprehensive Approach

Most imbalances in functionality can be addressed; some can be completely restored to optimum function, and others can be substantially improved.

Prevention is paramount. Virtually every complex, chronic disease is preceded by long-term disturbances in functionality. Changing how the systems function can have a major impact on the member's health.

The foundational medicine practitioner examines a wide array of available interventions and customizes a care plan including those with the most impact on underlying functionality. Your personalized holistic care plan may include combinations of botanical medicines, nutritional supplements, therapeutic diets, or detoxification programs. They may also include counseling on lifestyle, exercise, or stress-management techniques.

Active Partnership

As a member, you become an active partner with your foundational medicine practitioner. This allows you to really be in charge of improving your own health and changing the outcome of the quality of your life.

Success and Responsibility

The success of each member varies and depends on their ability and willingness to follow their personalized holistic health strategy plan. Should you decide to deviate from our recommendations and guidance, we cannot be responsible for the outcome.

NHC does not diagnose or provide medical treatment in our health strategy services. We do help you support your body to heal itself as it was designed to do. Contact your health care provider if you have any concerns about recommendations or substitutes related to your health strategy plan or anything in our membership.

Core Membership Benefits

As long as your membership fee is paid, purchasing this membership includes:

1. Exclusive Online Content — Access to our proprietary Road Map to Health educational materials
2. Self-Guided Health Strategy Plans — Lists what to take and do as you move through phases
3. Private BAND App Group Chat — Community support and interaction with other members
4. Access to Weekly Client Connect Zoom Meetings (45 min) — Group support and education
5. Complimentary Client Support Calls (Zoom) — One on one support with our membership coordinator for technical, emotional, or general questions
6. Lab Fees Waived — For MVX+ test, save $43. For other general lab work, $35 filing fee and lab work at wholesale

What's NOT Included in Membership

• Appointments with NHC Practitioner
• Supplements, remedies, or other products and services at NHC

Service Limitations

No Membership Pausing: NHC does not pause membership subscriptions.

Limited License & Use of Services

We grant to you a limited personal, non-exclusive, and non-transferable right and license to access the Sites and use the Services thereon. Unless otherwise specified in writing, they are for your personal and non-commercial use.

Family Sharing Policy: Should you decide to share your membership login information with other family members, NHC is not responsible for people who are not officially members of Natural Healing Center LLC.

General Requirements

When purchasing the program, the member is responsible for providing us with valid and complete member information, including but not limited to: full legal name, birthdate, and contact information.

Membership Fee

Monthly subscription is $160/month for a total of 10 months.

Membership Fee for Additional Family Members

• 18 yrs old+ — $160/month, with or without an existing family member enrolled
• 13–17 yrs old — $160/month, with or without an existing parent enrolled
• 12 yrs old and under without an existing parent as a client — $160/month
• 12 and under with an existing parent as a client (monthly or yearly subscription) — Child's subscription fee is waived. Book appointments as needed.

Annual Membership Transition

Everyone is a Thrive Member. After 10 months on the monthly plan, you will receive an email inviting you to transition to annual billing at $285/year. Your membership benefits remain exactly the same — this is a billing change only, not a program milestone.

Annual Membership Includes

Thrive Annual membership includes all the same benefits you have been enjoying as a monthly member.

Appointment pricing is subject to change, as of 3.3.26. Appointment packages are available for purchase at any time.

If you would like to be seen by an NHC Practitioner, a Consultation (60 min) is required.

• Comprehensive Consultation (60 min) — $450, includes Health Strategy and Chiropractic Exam
• Virtual Consultation (60 min, Health Strategy only) — $450
• Onboarding Appointment (40 min) — $125 — Required after consultation if you decide to book regular appointments

• Follow-Up Appointments (20 min) — $125 — Standard regular appointments after onboarding
• Extended Appointments (40 min) — $250 — Extra time with practitioner, required for clients coming in from out of state irregularly
• Update Appointments (40 min) — $250 — Re-exam when not seen in 6+ months or significant changes in health or lapse of care

Services pertaining to Follow-Up, Extended, and Update appointments: Health Strategy, Chiropractic, & Neuro Reset. Neuro Reset update appointment requires Health Strategy Re-exam.

Appointment Requirements for Annual Members

• Best practice to maintain results: Book a Health Strategy Follow-Up every 3–4 months or as recommended by your NHC practitioner
• Required after 6 months of not being seen: You must book a Health Strategy Update
• Required after 2+ years of not being seen: You must schedule a new Comprehensive Consultation

Automatic Billing Transition

Upon completion of 10 monthly payments: (1) You will receive an email notification to transition to annual billing. (2) Your membership will convert to annual billing at $285/year. (3) All membership benefits remain the same.

Payment Method Requirements

When membership is activated, you must provide a payment method that our system accepts. An active card on file must be connected to the membership subscription (not connected through your Charm Patient Portal).

Important: You are responsible for updating payment information for BOTH: (1) Membership Subscription — for monthly/yearly membership fees, and (2) Charm Patient Portal — for appointments and product purchases.

Card Update Procedures

To update your card linked to your membership subscription:

1. Send us a message via email (Admin@go.NaturalHealingCtr.org) or text support line (443-332-3922) that you would like to update your card on file
2. We will respond back with a link to update card on file
3. Click the link and update your card on file

How to Add or Update Your Credit Card in CHARM:

1. Log in to your CHARM patient portal
2. Look for the credit card icon at the top of the page and click it
3. Click the plus (+) sign to add a new card
4. Fill in all required fields in the pop-up menu
5. Mark as primary card if this will be your default payment method
6. Click "Add" to save the card

Membership Subscription Billing Details

• Monthly Fee: Automatically processed on your enrollment date each month for 10 months
• Annual Fee: Automatically processed yearly from date of transitioning from monthly billing
• Payment Processing Date Modification: Billing date can be modified by request
• Billing Notices: There are no notifications on upcoming billing or when payment was successful. If payment failed, you will receive a notice via email with a link to update card on file.

Failed Payment Protocol

• Initial payment attempt fails — Email and text sent out
• 24 hours later — 2nd attempt — Email and text sent out if failed
• 3 days later — 3rd attempt — Email and text sent out if failed
• 7 days later — 4th and final attempt — Email and text sent out if failed

After 4 failed attempts, the system will initiate the membership cancellation process. NHC is not responsible for any additional fees you may incur from failed payments. There may be additional charges to cover labor cost for renewing membership.

Financial Hardship Assistance

We understand that life is unpredictable. In the event you are facing financial hardship, please notify us ahead of time so that we can work with you to keep your membership active. Schedule a Complimentary Client Support Call from our website at least 7 business days prior to the next scheduled payment. www.NaturalHealingCtr.org

Insurance Coverage

In order to avoid third parties dictating the care members need and to protect your privacy, we will not be participating in any health care plans or billing insurance.

Medicare

We have no relationship with Medicare and therefore cannot see you for covered services. You must fill out the Medicare disclosure form if you are over 65 and scheduling Chiropractic care.

FSA/HSA

Our membership subscription fee, appointments, or products may be covered under your FSA or HSA account. NHC is willing to try these payment methods. Coverage may be limited based on how your specific program defines the parameters of coverage.

Chiropractic Services – Superbill Option

For chiropractic services only, you may be able to seek reimbursement from your insurance company. We can provide a Superbill with all the chiropractic codes needed. You must request it within 90 days of the visit. We cannot accommodate past visit requests.

NHC cannot provide a Superbill for an extended chiropractic appointment. If you require a Superbill, please schedule two regular length chiropractic appointments back to back.

Motor Vehicle Collisions and Workers' Compensation

We cannot provide care for anyone with injuries sustained in a motor vehicle collision or work injuries because they require paperwork and forms we are not able to provide. We encourage you to work with a chiropractor and massage therapist that specializes in these cases.

All Other Services

Since Health Strategy services are not medical treatment, no diagnosis is given. Therefore, there are no diagnosis codes or treatment codes to provide, so we cannot provide a Superbill for any Health Strategy services. They are never covered by insurance.

How to Cancel Your Membership

Cancellation must be initiated through one of the following options. Any other form of communication for cancellation will not be accepted.

• Text our support line: 443-332-3922
• Email: Admin@go.NaturalHealingCtr.org

Cancellation Processing

• Timeline: Cancellations are processed within 5–10 business days or more depending on account
• Status Confirmation: You will receive confirmation based on how it was requested. Cancellation is effective upon confirmation notification.
• Final Billing: You may still be obligated to pay for other charges incurred.
• Access Removal: All membership benefits will be removed immediately upon cancellation.

Post-Cancellation Service Restrictions

If you cancel your membership, you cannot be seen at NHC for Health Strategy, Chiropractic, or Neuro Reset Services, and you will not be able to contact an NHC practitioner for any healthcare-related questions.

Restart Policy After Cancellation

• Re-enroll within 2 months: Restart from where you left off
• A new MVX+ Test will be required upon returning

Refund Policy

No refunds on membership subscriptions or anything else purchased to begin the program. Cancellations are not retroactive. You cannot request a refund for the unexpired portion of that membership period.

Virtual Appointment Availability

Your membership includes the option to conduct follow-up appointments virtually via video conference. Virtual appointments are available for: Health Strategy appointments, Neuro Reset appointments, and Client Support Calls.

Complimentary Client Support Calls

Client Support Calls are complimentary virtual services available to all members for: technical issues, billing, scheduling, account creation/access, ordering health strategy items online, general program guidance, or clarification of protocols.

Important Limitations:

• No health strategy discussions — questions about new or old symptoms must be addressed through scheduled appointments or Charm Patient Portal messaging
• Client Support Calls do not count as your monthly appointment

Technology Requirements

• Reliable internet connection with sufficient bandwidth for video streaming
• Device with camera and microphone (computer, tablet, or smartphone)
• Updated browser or app compatible with our video platform
• Quiet, private space for confidential health discussions
• Good lighting so practitioners can observe you clearly

Zoom Weekly Client Connect Call Protocol

• Muting Requirements: Mute your microphone when a host is presenting or when it is not open to questions
• Host Controls: Your microphone may be muted by the host to preserve the overall experience
• Recording Policy: Calls are recorded and used to update the membership online resources
• Camera Options: You reserve the right to turn your camera off if you do not want your face recorded
• Respectful Conduct: Your comments, questions, and activity will not be disrespectful. A warning may be issued; non-compliance may result in membership termination

Geographic Limitations

• Virtual services are primarily designed for Maryland residents
• Out-of-state members — virtual services may be limited based on state regulations and practitioner licensing
• Notify us if you will be attending virtual appointments from outside Maryland

• Front Desk: 410-266-5300 — During business hours. Leave a detailed message if we cannot answer. Messages during non-business hours may not be replied to until the next scheduled business day.
• Text Support: 443-332-3922 — For time-sensitive items such as appointments, membership support, or walk-in supplement refills. Do NOT use for healthcare plan questions. This is a shared number — it is not a call-back number.
• Charm Patient Portal Messaging (Available for appointments scheduled with NHC practitioner) — Health strategy questions go to Dr. Mary or applicable NHC practitioner. Administrative questions (appointments, reordering products, billing) go to the front desk.
• Client Support Call (Zoom): For technical issues, emotional support, or membership-related items.
• BAND App Chat: Private members-only community. Use to share wins/struggles, ask group questions, and support one another. Direct messaging has been disabled to ensure best customer service.

Email Policy

Please do not reply to newsletter or clinic communications unless the question pertains specifically to the content within the email. When in doubt, use the communication options mentioned above.

Prohibited Social Media Activities

Sharing any membership content on social media or any other platform is prohibited. If NHC finds such activity, we reserve the right to terminate your membership and services immediately.

You are not authorized to share any photos of Dr. Mary or her staff on any social media platform, or any photos or posts created in the private BAND App Chat. Any recommendations, health tips, or other information shared by NHC via email, BAND App chat, online recordings, one-pagers, or any other form of communication cannot be posted on social media.

Language Restrictions

Refrain from using verbiage in any communication that implies NHC practitioners or its protocols treat or diagnose.

Permitted Sharing

You may share the knowledge and resources you are learning with your closest family members and friends. NHC is not responsible for people who are not members and the outcome of using the membership information.

The BAND App chat is a communication platform we use in place of social media to promote community and additional support along your health journey.

Community Standards

• All comments and posts must be appropriate
• No swearing, rude comments, or judgmental verbiage
• Unacceptable posts will be deleted, and a warning may be issued
• Bullying, disrespectful, or disruptive behavior is not tolerated in the BAND App or Zoom meetings

Privacy Protection

For the privacy of all members, any pictures or videos shared personally by NHC staff or members in any BAND app chats may not be shared outside the group.

Conduct Enforcement

Your comments, questions, and activity will not be disrespectful. You may receive a warning and if you do not comply, it may mean termination of membership and services.

THIS SITE OFFERS HEALTH AND NUTRITIONAL INFORMATION AND IS DESIGNED FOR EDUCATIONAL PURPOSES ONLY. YOU SHOULD NOT RELY ON THIS INFORMATION AS A SUBSTITUTE FOR, NOR DOES IT REPLACE, PROFESSIONAL MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT.

IF YOU HAVE ANY CONCERNS OR QUESTIONS ABOUT YOUR HEALTH, YOU SHOULD ALWAYS CONSULT WITH A MEDICAL PHYSICIAN OR OTHER HEALTHCARE PROFESSIONAL. DO NOT DISREGARD, AVOID, OR DELAY OBTAINING MEDICAL OR HEALTH RELATED ADVICE FROM YOUR HEALTHCARE PROFESSIONAL BECAUSE OF SOMETHING YOU MAY HAVE LEARNED FROM OUR MEMBERSHIP.

No Medical Treatment or Diagnosis

Natural Healing Center and its practitioners do not diagnose, treat, cure, or prevent any disease or medical condition. We provide educational guidance to support your body's natural healing processes.

Individual Results May Vary

Results from our health guidance programs vary from person to person. Testimonials and success stories represent individual experiences and are not guarantees of results you may achieve.

Supplement and Remedy Disclaimer

NHC may provide guidance on nutritional supplements, botanical medicines, homeopathic remedies, and other health strategy items. You acknowledge that: supplements are not FDA-evaluated or intended to diagnose, treat, cure, or prevent any disease; individual responses vary; some supplements may interact with medications; and you are solely responsible for consulting your physician before beginning any new supplement, particularly if you are pregnant, nursing, have a medical condition, or are taking prescription medications. NHC is not liable for any adverse reactions resulting from your use of recommended supplements or remedies.

Limitation of Liability

To the fullest extent permitted by law, NHC and its practitioners shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of our services or implementation of our recommendations.

Billing Disputes

1. Contact front desk via email (admin@go.naturalhealingctr.org) within 30 days of disputed charge
2. Provide specific details about the disputed amount and reason
3. We will investigate and respond within 10 business days
4. If unresolved, dispute may proceed to mediation through Maryland Attorney General Consumer Protection Division

Service Complaints

1. Submit complaint via email (admin@go.naturalhealingctr.org)
2. Include specific details and desired resolution
3. We will respond within 5 business days
4. Escalation available through office management if initial response is unsatisfactory

Ownership of NHC Materials

All content, methodologies, protocols, and materials provided through your membership are the exclusive intellectual property of Natural Healing Center, LLC, including: Road Map to Health System, Health Assessment Methodologies, Educational Content, Consultation Methods, Community Content, and Software and Systems.

Prohibited Activities

You may NOT: copy or reproduce any proprietary content; share login credentials with non-household members; use our methodologies to teach, train, or coach others; use any NHC content for business purposes; post, upload, or share any NHC content on social media or public forums; or modify, adapt, or create derivative works based on our materials.

Violation Consequences

Unauthorized use or disclosure of proprietary content will result in: (1) immediate membership termination without refund, (2) legal action for intellectual property infringement, (3) monetary damages including actual damages and legal fees, and (4) injunctive relief to prevent further unauthorized use.

General Prohibited Activities

In connection with your use of the membership, Sites, and/or Services, you agree that you will not: copy, reverse engineer, or redistribute any information or software obtained through the Sites; transmit any harmful, threatening, abusive, harassing, defamatory, vulgar, or obscene content; post material containing viruses or corrupted data; or use communications features in a manner that adversely affects the availability of resources to other users.

Community Communication Standards

When using our private group chat or any communication feature, you will not post: unsolicited advertising or spam, requests for financial assistance, or any other form of solicitation.

Staff Respect Policy

Be disrespectful or harass our staff in any form of communication. We reserve the right to discontinue care if any NHC staff member feels threatened or abused.

Conduct Enforcement

If you are disrespectful, abusive, or disruptive in a way that interferes with other members' experience or staff members' well-being, we reserve the right to cancel your membership and all services without any refund.

Effective October 1, 2025, Maryland residents have enhanced privacy rights under the Maryland Online Data Privacy Act (MODPA).

What Personal Data We Collect

• Appointment Information: Physical and mental health assessments, symptoms, health goals, muscle testing results, consultation notes
• Contact Information: Name, address, phone number, email address
• Billing Information: Payment method details, billing address, transaction history
• Technical Data: IP address, device information, website usage patterns (only as necessary for service delivery)

Your Maryland Privacy Rights

As a Maryland resident, you have the right to: confirm processing, access your data, correct inaccurate data, request deletion, receive data portability, and opt-out of sale or targeted advertising.

To exercise your rights: message the front desk via email (Admin@go.NaturalHealingCtr.org) with "Privacy Request" in the subject line. We will respond within 45 days.

What We Do NOT Do

• Sell personal data to data brokers or advertisers
• Use your data for targeted advertising
• Share data with insurance companies
• Use geofencing around health facilities to track you

Third-Party Platforms

• Big Boost Marketing (membership platform)
• Charm EHR (patient portal)
• Stripe (payment processing)
• Zoom (group calls)
• BAND App (community chat)

Maryland Attorney General Consumer Protection Division: www.marylandattorneygeneral.gov | 410-528-8662

Circumstances Beyond Our Control

NHC shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including: natural disasters, public health emergencies, internet or power outages, technology platform failures, government orders, staff illness or quarantine requirements, or equipment failures.

Billing During Disruptions

• Membership fees continue during short-term disruptions (under 30 days)
• Extended disruptions (over 30 days): Membership terms may be extended or billing paused at NHC's discretion
• No refunds for brief service interruptions due to force majeure events

Agreement Modifications

WE MAY MODIFY THIS AGREEMENT AT ANY TIME, AND SUCH MODIFICATIONS SHALL BE EFFECTIVE IMMEDIATELY. YOUR USE OF ANY OF THE SITES AND/OR SERVICES FOLLOWING SUCH NOTICE SHALL BE DEEMED YOUR ACCEPTANCE OF SUCH CHANGES.

Governing Law

This agreement shall be governed by and construed in accordance with the laws of the State of Maryland. Any disputes arising under this agreement shall be subject to the jurisdiction of the courts located in Anne Arundel County, Maryland.

Severability

If any provision of this agreement is found invalid or unenforceable, it shall be modified to the minimum extent necessary to make it enforceable. The remaining provisions shall continue in full force and effect.

Entire Agreement

This agreement constitutes the entire agreement between you and NHC with respect to your membership and use of our services. It supersedes all prior and contemporaneous agreements, whether written or oral.

By completing my membership enrollment, I acknowledge and agree to the following automatic renewal terms:

• ✓ RECURRING CHARGES: I understand my Thrive Membership will automatically renew monthly at $160 for 10 months. After 10 months, I will be notified via email to transition to annual billing at $285/year. Failure to renew my subscription will result in membership cancellation.
• ✓ RENEWAL DATE: I understand charges will be processed on the same date each month as my initial enrollment date. This date can be modified by request.
• ✓ HOW TO CANCEL: I understand I can cancel by emailing Admin@go.NaturalHealingCtr.org or texting 443-332-3922.
• ✓ CANCELLATION PROCESSING: I understand cancellations are processed within 5–10 business days and I will receive confirmation via text or email.
• ✓ FAILED PAYMENTS: I understand that if payment fails, the system will attempt to collect payment up to 4 times. After the 4th failed attempt, the system will initiate membership cancellation.
• ✓ ACTIVE MEMBERSHIP REQUIREMENT: I understand that an active current membership is required to be seen at NHC for Health Strategy, Chiropractic, or Neuro Reset appointments.